Consumer customers generally have a 14-day right of withdrawal for products purchased from the online store. The withdrawal period is calculated from the day on which the customer has received the product. Failure to collect an order does not constitute a withdrawal notice; the order must be collected and any withdrawal must be notified separately.

The returned product must be unused, clean, in its original condition and suitable for resale.

However, the right of withdrawal does NOT apply to products made or customised according to the customer’s wishes, such as printed, embroidered, personalised or numbered products, unless the product has a clear manufacturing defect.

If the product you received is defective, incorrect or damaged during transport, please contact us as soon as possible. Include your order number, a description of the situation and, where possible, photos of the product, packaging and the defect you have identified. In the event of an error or defect, we will primarily aim to correct the issue, deliver a replacement product or agree on another reasonable solution.

You can find the order cancellation form via the following link: Cancellation form